Always stay one step ahead of the client. If you can, make it two.

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Kacper Pietruszka's picture

Kacper Pietruszka

Wed Nov 13 2024

Always stay one step ahead of the client. If you can, make it two.

We don't have the ability to predict the future, but we can mitigate the potential consequences of certain events. One of those is the infamous delay. If you notice that your task timeline starts to diverge from your original estimation, inform the client as soon as possible.

Use ESTEAMATE to see this in real-time, both at the task level and for the entire project! If you're hesitating and unsure how to say it, or worse, you're putting it off until tomorrow — don't. Write or call, and you'll win!
In our previous post, we talked about the importance of honesty.

Important tip

If you're wrestling with your thoughts and don't know how to say it, or worse, keep putting it off until tomorrow, don't do it. Write it, call, you'll win!

Below is an example message
"Hi Arnold,
While working on task [XX], I overlooked some detailed requirements, which will change the completion time by [xx]. I appreciate your understanding. The task will be ready on 22.11.2022, by 3:00 PM."

Always specify the exact day and time by which the client will receive the task.
This will build your credibility, and the client will remember this situation as a positive experience! Give yourself a buffer and deliver on the declared deadline!

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